Shenzhen EDUP Electronics Technology Co., Ltd.

Add.: Longgang District, Shenzhen, China

Tel.: +86-755-83648350
Fax: +86-755-83582587
Service

1. Q: What kind of pre-sales services do you provide?
A: We provide free samples to customers as per their needs, but the freight is assumed by the customers.

2. Q: What kind of in-sales service do you offer?
A: For each order, spare parts can be provided. Products that are frequently traded can be delivered within 10 days after we receive the deposit.

3. Q: What about the after-sales services?
A: Most of our products have a warranty period of one year. Some have 2 years. Within the warranty period, we can replace the old product freely. The freight of sending the old product to us is paid by the customer and the cost of sending the new product to the customer is assumed by our company.

4. Q: Is there any special service?
A: Our company has professional designers. They can design the product packaging, driver CD, product screen printing, etc., according to the requirements of the customers. If necessary, we can send our technicians for on-site installation and training.

5. Q: Do you provide OEM service?
A: Yes.

Remark
1. Free replacement within the warranty period is not applicable to the products that malfunction or are damaged by human factors or irresistible natural phenomena.

2. After receiving the malfunctioning or damaged product, we will provide a new product within 3 work days.

3. Users can consult relevant technology problems by phone or email and they will get clear solutions.
Service Tel.: 4006199916, +86-755-83648350
Email: hellen@szedup.com

4. When the product malfunctions in normal use, we promise the above warranty services. In addition, if there are provisions clearly defined in the national applicable laws and regulations, we will comply with the relevant laws and regulations.

5. During the warranty period, paid maintenance service will be offered for the following cases:
a. Product damage caused by human or irresistible natural phenomena;
b. Failure and damage caused by improper operation;
c. Failure or damage caused by modifying or disassembling the product